There’s a wiki? I didn’t see that info anywhere! Ha Ha.
There’s an information theory lesson in here somewhere. I just have to find it.
I can see the benefit of having a picture, and step by step instructions, and a FAQ section being useful, but having three places with the instructions is just more maintenance.
No matter what you do though, people will always ask questions, if they have the patience to wait for an answer, and don’t have the time (or willingness) to read the docs that are prepared.
It, of course, sucks for you unless your goal in life is great customer service.