I have found the problem I think but I am unable to fix it. My drivers set up is different but I am unable to change it following the instructions given by arduino on their website. It says that the driver provider is matterhackers, not arduino. I have been trying to fix it following the instructions found here: https://www.arduino.cc/en/Guide/ArduinoMega2560#toc3 but have had no success and am still unable to connect to the arduino. I tried uninstalling and re-installing the program but again, no improvement.